The workers at the frontlines of the AI revolution

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The global labor force of outsourced and contract workers are early adopters of generative AI — and the most at risk.

These include workers hired per commission or on a contractual basis, such as freelance copywriters, artists, and software developers, as well as more formal offshore workforces like customer service agents. As generative AI tools present a new model for cost cutting, pressure is quickly mounting for these outsourced workers to adapt or risk losing work.